Política de envíos

Shipping Policies:

Coverage Areas:

• We ship nationwide and internationally.

Processing Time:

• Orders will be processed within 2-7 business days after payment is received.

Shipping Options:

• We offer several shipping options, including standard or express.

Shipping Costs:

• Shipping costs are calculated at checkout. We offer free shipping for orders over €60.
• Standard Shipping 2-7 business days for €4.95.
• Or, select the express option 48/72 business hours for €6.95.

Shipment Tracking:

• We will provide a tracking number for each order. Customers can track their shipment through our website or the shipping company.

Delivery Address:

• Customers are responsible for providing correct shipping information. Address changes after placing the order may be subject to additional charges.

Failed Deliveries:

• If a package cannot be delivered due to incorrect recipient information or absence, we will do our best to coordinate a new delivery. Additional charges, if any, will be borne by the customer.

Damage in Shipping:

• If a product arrives damaged, please inform us within 15 days after receiving the order. Provide photos of the package and damaged products so we can resolve the issue immediately.

Returns and Exchanges:

• Please consult our return and exchange policies for detailed information on how to proceed in case of product return or exchange.

Customer Service:

• Our customer service team is available to assist you with any shipping-related questions. You can contact us at offsideplan@gmail.com or through our social media, Instagram: @offsideplan