At Offside Plan, we want to ensure that our customers have a satisfactory and reliable shopping experience. Therefore, we have established a clear and fair return policy to guarantee that you are satisfied with your purchases. Below are the terms and conditions of our return policy:

1. Return period: Customers have a period of 15 days from the date of receipt of the product to request a return.

2. Conditions for returns:

• Items must be in their original condition, unworn, unwashed, or altered in any way.
• Products must have all their original tags, care labels, and accessories intact.
• Sale, clearance, or specially discounted items may be subject to different return conditions, which will be clearly indicated at the time of purchase.

Return process

To initiate a return, the customer must follow these steps:

• Send us an email to offsideplan@gmail.com
• Provide relevant information, including the order number and purchase email.
• Choose an exchange or a refund.
• Pay the amount indicated in case of exchange or return.
  

Return options: Once the return request is approved, the customer has the following options:

• Refund: The total purchase amount will be returned to the same payment method used in the original transaction instantly upon return.
• Exchange: The customer may choose to exchange the item for another of equal or greater value, paying the difference if applicable.

Shipping costs for returns:

• If the return is due to an Offside Plan error, we will cover the shipping costs.
• If the return is due to the customer's personal preferences (incorrect size, change of mind, etc.), the customer will be responsible for the return shipping costs.

Defective or damaged products: If a product is received in poor condition or has a manufacturing defect, we apologize for the inconvenience caused. In this case, we ask the customer to contact our customer service team immediately to coordinate the return or replacement at no additional cost.

1. Exceptions: We reserve the right to deny a return if the conditions mentioned above are not met or if misuse or intentional damage to the product by the customer is detected.

This return policy aims to guarantee customer satisfaction and protect their rights as a consumer. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team. We are here to help and ensure that your shopping experience is positive and pleasant.